Hi Fly Kites Policies

Any product purchased on Hi-Fly Kites websites, including www.hiflykites.co.za, will be delivered to you on time and safely packaged. Please read all points below to familiarise yourself with the shipping information and policies.

Packaging

All items are carefully packaged before shipping to prevent damage during transport. Each product is packed in a sturdy cardboard box or cardboard wrap with strong packing tape to prevent the whole package from being torn. If delivered items are not in a good condition, you are welcome to return them for a full refund. Please read our Returns&Refunds Policy.

Shipping Destinations and Delivery Time

We are able to ship our products to all geographical locations. Ordered products are shipped by:

  • Free Parcel Post - via South African Post Office. Average delivery time of 5-7 working days. (orders greater than R250)
  • Overnight courier (door-to-door) within South Africa. Average time of shipment 2-3days to major centres and 3-4days to outlying areas.
  • Airmail or courier door-to-door to other countries (average time of shipment: 3 to 28 days)

Delivery time by airmail depends on:

Your location (country):

The frequency of flights to your country or the route the parcel must follow
Effectiveness of postal services in your country
Strictness of custom control in your country
The overall load of work of different postal services at a given time of the year (for example, during Christmas or Easter periods postal services are usually busier)
Order Processing (see below in Point 3)

Door-to-door deliveries for international clients will take between 3 and 5 working days and depend on:

The frequency of flights to your country or the route the parcel must follow
Strictness of custom control in your country
Order Processing

Order Processing

Delivery time will depend on order processing. All products displayed for sale on Hiflykites.co.za website are in stock, i.e. available for immediate delivery, but we need maximum 1 working day to prepare them for shipment (packaging, addressing, printing invoices, delivery to postal or courier offices). In practice it means that an ordered item will be dispatched only the following day after we receive confirmation of your order, supposing that the following day is a working day (not a holiday).

The total time of shipment will be then a simple calculation:

Total Time of Shipment = order processing time (1 day for catalogue styles) plus average time of delivery by a chosen method (airmail or courier)

Air Freight for Bulk Orders

Large orders may be shipped by air freight to your nearest airport where they are collected and custom cleared by the customer. This works out to be cheaper for the quantity. For bigger orders the mode of shipment will be discussed with each customer.

Postal and Courier Services

TNT International Express will look after safe and efficient dispatch of orders from South Africa - by airmail or door-to-door delivery. South African Post Office (SAPO), Speed Services Couriers or Time Freight will take care of deliveries within South Africa. Click in the icons below to visit their websites:

Calculation of Total Prices

The total cost due by you (products' price + shipping) depends on:

  • Price of all ordered items
  • The shipping service you have chosen
  • The country of your residence

The prices are provided by each item listed on our website.

Import Duties

You may be subject to import duties or taxes, which are levied once the parcel reaches your country.

Additional charges for customs clearance must be borne by you: We have no control over these costs and cannot foresee what they may be. Customs policies vary widely from country to country - you should contact your local customs office for further information.

When ordering from overseas, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Each package will be accompanied by a custom form (for example an air waybill). Customs forms for all international packages list the value of your order's contents by product type. For example, our products will be listed on the form as follows:

Kites' Value: R300.00

Returns, Refunds and Replacements

If delivered items are not in a good condition, you are welcome to return them for a full refund. Please read our Returns&Refunds Policy.

Your Acceptance of These Terms and Questions

By using any of the Hi Fly Kites Sites, you signify your acceptance of our Shipping Policies. Your continued use of the Hi Fly Kites Sites following the posting of changes to these terms will mean that you accept those changes.

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